Refund & Exchange Policy

At Danacaona, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the intimate nature of our products and for hygiene and safety reasons, all sales are final.

No Refunds or Returns

We do not accept:

refunds
returns
exchanges

on lingerie, intimate apparel, accessories, or any opened products.

Damaged or Incorrect Items

If you receive:

a damaged item
a defective product
the wrong order

please contact us within 48 hours of delivery at:

danacaonashop@outlook.com

Include:

your order number
clear photos of the item and packaging

Once reviewed, we may offer:

a replacement
store credit
or another appropriate solution at our discretion.

Order Cancellations

Orders cannot be canceled or modified once they have been processed or shipped.

Shipping Responsibility

Danacaona is not responsible for:

delays caused by shipping carriers
lost or stolen packages marked as delivered
incorrect shipping addresses provided by customers

Please ensure your shipping information is correct before completing your purchase.

Contact Us

For any questions regarding your order, please contact us at: